"Agrajag" (Agrajag)
06/25/2014 at 12:10 • Filed to: vwlol, woe, vw
0
7|
"Agrajag" (Agrajag)
06/25/2014 at 12:10 • Filed to: vwlol, woe, vw | 0
| 7 |
I think the dealer is dragging their asses. My car has been sitting there since June 2nd.
Anger rising
Series of events:
June 1, lost oil pressure. Brought to the dealer the following day
Warranty provider had them pull the oil pan to inspect.
Found metal in oil pan
Provider sent an inspector who had them pull the engine to determine point of failure 6/19
All the while it takes me at least two phone calls to get this information each instance
I travel the 45 minutes to the dealer this morning to find out what is going on
Failed crank bearing, and they need to measure the old one to price the proper one for the warranty provider. Apparently they don't have a device that measures in metric and they need to convert from standard to metric. Smelled like horseshit to me. I ask why they can't just reference a part number, use the proper caliper, or use a phone or the internet to do the conversion. That is not a difficult task. Also, why aren't they just replacing the engine. I get a shrug.
I call the warranty provider and they were super helpful. They have been waiting for the information from the dealer since the 19th, but will contact the dealer to get things rolling. They also state that if the rest of the engine is undamaged they will only authorize the failed component. But they are going off of dealers diagnosis. I can understand that, plus it is still under warranty for quite some time. If I lose oil pressure again I won't pull over so quickly next time.
I tell the dealer what they told me and that I expect an answer by the end of the day.
Stewing some more, when I get home I call back and ask for the manager. He's on vacation.
I call VWOA directly and reiterate everything. They told me I will have an answer by the end of day Thurdsay. If not, I'm already polishing my brass knuckles.
Party-vi
> Agrajag
06/25/2014 at 12:15 |
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Wat. They're bearings. Any electronic caliper can do SAE or metric. Why don't they pull a good bearing, mic it, and then order a new one based off that? In any case, I hope they sort this out faster for you.
OPPOsaurus WRX
> Agrajag
06/25/2014 at 12:30 |
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LOSE YOUR SHIT. I told a mechanic i wanted to knock him out after the 8th consecutive week of I'll have it done my the end of the week. probably not a good thing to do but my truck was done that week. Do you have a loaner? I'd say its about time if you dont. make a scene in the show room. they wont like that. take ur aggression out on the nearest car in the show room. If you see blue flashy's coming do as this dude did
(disclaimer, i just wanna see the world burn today, not in a good mood, don;t follow my advice)
FrederickLawOlmsteez
> Agrajag
06/25/2014 at 13:10 |
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A link to a previous post or some background would help enrage the masses.
The real headline here is "I bought a 3rd party extended warranty and it might actually pay off."
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Agrajag
> FrederickLawOlmsteez
06/25/2014 at 14:15 |
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http://oppositelock.jalopnik.com/found-a-beauti…
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Agrajag
> Party-vi
06/25/2014 at 14:24 |
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Thanks. Got a call back from the warranty company, and they are sending their guy back out to make the determination since the dealer seems unable.
Talking to the service writer is like this.
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Agrajag
> OPPOsaurus WRX
06/25/2014 at 14:26 |
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I'm not one to flip out. I'm more passive aggressive and just go over their heads. That video made my day. Shame it cut just before that guy gets the shit beat out of him.
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OPPOsaurus WRX
> Agrajag
06/25/2014 at 14:36 |
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I was like that. It hink having kids shortened my fuse for BS by about 3 feet